Warranty repair

Products requiring warranty service, at our laboratories, can be sent using the following procedure

Send a message online or email the technical support center with your model and serial number to obtain a return reference number (RMA).
Online chat: +39 3200344486 from Monday to Friday, 8:30 am to 1:00 pm (CET)
E-mail: support@alfametrix.eu
Shipping costs are to be borne by the customer.
Pack the product carefully to avoid damage due to shipment.
Attach a document with your contact information (name, email address, sender’s address and daily contact phone number) and a detailed description of the problem.
Attach a copy of the dated purchase receipt.

Address for shipment:

Code Engineering S.r.l.

Via Roma, 294

Fasano (BR) 72015 – Italy

Tel:+39 320 0344486